She said that now, the cleaning process is VERY different than it previously was. She informed me that the Breville Infuser (and several other models including the Barista) SHOULD now have a SOLID cleaning disc, WITHOUT a hole in it. I literally just got off the phone with an espresso expert from Breville. Update for Breville Infuser and Barista, if water does NOT flow through your portafilter during the cleaning cycle: Please don’t hesitate to let us know if you have any further questions or concerns, and thanks again for your feedback and loyalty. I’d be happy to reflect our appreciation for you as a loyal Breville consumer by sending a few bags of our freshest coffee beans and some cleaning supplies to hold you over, if you don’t mind as we already have your contact and shipping details I will proactively submit that accommodation order, as a courtesy. We also are actively working to revamp our support site and continue to improve the consumer experience so that it matches the high quality of our Breville products. While we work to update our video content and product information to reflect this change, we apologize for any inconvenience caused in any confusion regarding the matter. Our higher end models have always lacked this hole, because the backflush cleaning process which uses the cleaning disc is really an effort to fully flush the solution through the group-head and source of water flow, not to drain it through the filter basket.Īs technology improvements occurred to our entire line of espresso machines, bringing models like the BES840 Infuser up to par with more advanced products we carry, this change reflected an upgrade to the robustness of the valves associated and therefore the ability to fully force that solution back through the channels through which the water came, cleaning throughout and resulting in improved longevity and performance. Speaking directly to the point, and apologies for any confusion on our end, there was a very recent change to the latest production batches of the Infuser Espresso machine wherein we removed the previously designed ‘hole’ in the center of the cleaning disc. Thank you for posting your review and feedback regarding the Infuser Espresso machine and your experience in seeking information from Breville Support. In this video, you’ll learn about the four main areas that you’ll need to keep an eye on to effectively maintain your home espresso machine.Breville sent a response, regarding the confusion relative to the new cleaning method: Some, however, such as the grinder and water tank, will only need to be cleaned once every two or three weeks. As a general rule, if you’re making between two and five cups of coffee a day, you need to clean most parts once a week. Secondly, regularly cleaning and maintaining your espresso machine will help it last longer.Ĭleaning and maintenance covers all aspects of your machine, from cleaning your group head and steam wand to descaling and regularly changing the water filter. The first: coffee made in a clean machine will taste better, plain and simple. There are two main reasons to keep your machine clean. ![]() Ryan McLachlan, Coffee Specialist at Breville, Sydney, Australia Know how and when When you’ve invested money in your home coffee machine to produce great-tasting specialty coffee, the last thing you want is for it to become faulty because you aren’t cleaning it correctly.” “One major difference between a home user and a professional café is cleaning.
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